Acquiring a new customer can cost five times more than retaining an existing customer. Increasing customer retention by 5% can increase profits from 25-95%. The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.
That’s why have you ever think about why it’s always hard to approach new customers?
And do you think it’s easy to maintain your customers and expand your business together?
How your competitor can approach your customers.
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By the end of this workshop participants will be able to:
– Understand CRM For A Better Utilization
– Boost Sales Performance Via Current Customers
– Sales Lead Management
– Learn CRM Implementation Process For More Efficiency
– Increase Customer Satisfaction.
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Workshop Contents:
– CRM Importance & Goals
– CRM Components
– Up-selling & Cross-Selling
– Customer Classification
– Customer Lifetime Value
– Customer Loyalty Programs
– CRM Implementation Process: Planning, Development, Deployment, Evaluation
– Sales Pipeline Meanings & Tracking
– CRM Sales Automation
– Marketing Various Approaches
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